Honeoye Storage Corp
4511 Egypt Road, Canandaigua, NY 14424
Phone: (585) 229 - 5161 | Fax: (585) 229 - 2015
Dig|Safely. New York
Dig|Safely. New York
5063 Brittonfield Parkway
East Syracuse, NY 13057
Stakeout Requests: 1-800-962-7962 or 811
Established in 1968, Dig Safely New York promotes an easier, safer digging
environment and serves the entire state of New York outside of Long Island and New
York City, which is covered by New York City One-Call. The not-for profit
organization, located in Syracuse, NY serves as a message handling service for member
facility owners and operators, taking information about planned excavations and
distributing this information to its membership. It is then the responsibility of each
member to mark the location of their underground facilities at the excavation site. Dig
Safely New York is not a utility and does not locate any underground facilities.
Call center operators at Dig Safely New York are available 24 hours a day, seven
days a week to receive and process calls to the toll-free phone number (1-800-962-7962).
With each call, Dig Safely New York notifies an average of six utility owners, saving
excavators time and money!
Dig|Safely. New York’s Mission
Prevent damages to underground facilities and protect the public through education
and quality communication with excavators, underground facility operators and
designers in an efficient, courteous and cost effective manner while complying with
governing regulations.
How does Dig|Safely. New York work?
· Excavators call Dig|Safely. New York, toll-free at 1-800-962-7962. What type of
information will Dig Safely New York ask for?
· Dig|Safely. New York Customer Service Representatives take the details of the
excavation and transmit the information to member facility owners. Additionally, the
caller may request a copy to be faxed or e-mailed to themselves, as well.
· Dig|Safely. New York CSRs inform callers which member facility owners will be
contacted, and issue serialized reference numbers for documentation of each location
request. You can print out a Stake-out Response Worksheet for use during the call, and
also lookup member stake-out and design contacts
· Contacted member facility owners must mark or clear the areas in question. What
do all the colors mean? What are the standards for marking or digging near a buried
facility?
· Contacted member facility owners inform the excavator the site has either been
cleared or it has been successfully marked. Closing the loop through Positive Response
Dig|Safely. New York covers 55 counties (all of New York State except New York
City and Long Island) and includes over one thousand owners of buried facilities as
members in its One Call System. Through the customization of Dig|Safely. New York’s
dispatches to meet the needs of our members, these one thousand (plus) members
actually translate to over two thousand, five hundred receiving stations.
Who Needs to Use Dig|Safely. New York?
· Dig|Safely. New York serves all of New York State except New York City and
Long Island.
· All excavators must call Dig|Safely. New York at 1-800-962-7962 at least two (2)
working days prior to the start of excavation, but not more than ten. [ For a full
explanation, What is legal notice?. The complete list of responsibilities for excavators is
contained within New York State Industrial Code Rule 753.
· According to New York State Law (General Business Law Article 36 and Public
Service Law 119-b), all operators of underground facilities must become members of the
Dig|Safely. New York One-Call network. Check out New York State Industrial Code
Rule 753 for comprehensive information.